We are a REAL company, in business since 1992 that is here and ready to help you! Several ways to contact us: Phone- (912) 379.9441 or (912) 375.1480 Regular office telephone hours are Monday through Friday 9am to 6pm (Eastern Standard Time) weekend phone hours vary - we list TWO telephone numbers for your convenience. Email- firstname.lastname@example.org ALL non spam Email is typically responded to numerous times during the day. If for whatever reason you do not receive an email reply within 2 business days, check your spam filter and/or please CALL- we may be teaching at a seminar or at a show. Please provide us with enough information to complete your request. Just saying "this is Joe where's my order" gives us NOTHING to go on. Thanks for your interest! JRH P.S.- You do not have to put in your telephone number, this is not necessary for the form to work. We do not ship anything outside the United States at any time for any reason.